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Master of Science in Information Design and Development

Course Code: CR_KINDD_9 Delivery: Part-time, Online Duration:  4 Semesters (24 months)2017 Timetable and Schedule Hosting Academic Department: Computing



Dr Donna O'Shea
Department of Computer Science
T: +353 (21) 4335116




If it is not worth documenting, it is not worth anything.

Information Developers are individuals who bridge the gap between subject matter experts and that of the end user. The role of information developers is becoming increasingly important given that society is being driven by technology and information developers provide the voice in communicating how issues incorporating technology are framed and developed.

The Society of Technical Communication (STC) define information developers or technical communicators as individuals that communicate using an instruction based focus on technical or specialised topics using technology. In essence, information development and technical communications ensures that designs, products, systems and methodologies are documented and conveyed to their target audience to maximise its business value to the organisation.

Improving Techcomm Education Through Stronger Industry-Academic Collaboration

The following articles were published in:

  • The Institute of Scientific and Technical Communicators, Communicator Magazine (Autumn 2016)
  • The Australian and New Zealand Journal of Technical Communication, Southern Communicator Magazine (October 2016)

This article highlights the high level of industry engagement in the development of the programme to address the shortage of skilled information developers.
The Institute of Scientific and Technical Communicators in the UK publish a free online newsletter each month called InfoPlus which featured an article about the programme.
Philip Large, a student on the MSc in Information Design & Development also shares his experience of participating on the programme which was published also in InfoPlus.

Leading TechComm Experts Delivering Content online

We have internationally recognised industry leaders in the areas of project management and information strategy teaching on the programme who include Dr JoAnn Hackos and Ms Ann Rockley. In addition to industry experts, academic experts in the field of XML, technical communication and information experience also teach on the programme.

Who should apply for this programme?

  • Do you come from a humanities background and want to move into the field of technical communications?
  • Are you a working as an engineer or developer and want to move into the field of technical communications?
  • Are you working as an information developer and want to advance your career with a professional master’s degree in the area?

Apply now if you can answer yes to any of the questions above.

What skills will I learn?

  • Information Design and Development - Students will develop a rigorous standard in the production of clear, concise technical documents using correct English
  • Structured Content & DITA - XML and in particular Darwin Information Typing Architecture (DITA) is a major technological advancement to the field of information development and provides a platform independent, vendor neutral source language for publishing documentation to any output format. Students will understand the technology and be able to embed it into their everyday work practices.
  •  Project Management - With the use of XML/DITA introducing new challenges in project management and best practices, information will no longer be developed as monolithic documents but instead a topic based approach will be used in modern day information development practices. Students will be able to create standalone information solutions that can be easily reconfigured and reused to suit various audience stakeholders at a reduced cost of production.
  • Audience and research skills - Knowing and understanding your customer is key to being a successful entrepreneur. The same principle can be applied to information developers where knowing or anticipating who will read your document is key in determining how effective the content will be. Students will develop research skills to investigate a particular topic and to understand their audience - they will be able to adapt their writing style and adjust the voice or tone of the document to acknowledge different stakeholder groups.

Graduate Profile

Under the banner of information development, the role may also be referred to as technical communicators, documentation specialist, information architects, editor, or go by another name. Regardless of the name, information developers perform a broad range of job functions across diverse industries. 

More Course Information

For more information on the modules in the programme, please click here.

Detailed information on the timetable for the MSc in information design is available here.

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