Troubleshooting Basics - Staff

The TEL team know that when you contact support for assistance it is often at a moment of high stress. Something has gone wrong and you may be under pressure to get it fixed.

For that reason we have outlined some useful tips below that can help to speed up the process for you and ensure you get the support that you need.

The troubleshooting process for a support representitive is all about closing off potential causes, it may seem that some steps are pointlesss or stupid but for the support representitive they need to close those off before they can move onto the next potential cause. 

 

 

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